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Unable to complete your enrollment. Your certificate cannot be installed. One possible cause: a root certificate may be missing in your browser. In this case, follow these instructions to install a root certificate.

Before you can install your authentication credentials(a digital certificate), your browser must have a State Street System Engineering Root Certificate. To do this :
  1. Click here to download the certificate.


  2. After download, right-click the certificate file and select Install Certificate.


  3. On the import wizard window, Select the option "Place All Certificate in the following store" and then click on Browse and Select "Trusted Root Certification Authorities"


  4. To verify installation, in Internet Explorer select the Tools menu and then click Internet Options > Content > Certificates. Look for the new certificate in the Root Certification Authorities tab.
After you install the root certificate, ask your administrator for a new enrollment invitation and repeat the enrollment. If the problem persists, Please contact support for assistance.

Global Link Support
North America +1-877-454-3570      Email: glhelp@globallink.com
Europe +44-(0)20-3395-7864      Email: glhelpeurope@globallink.com
Singapore +65-6826-7166       Email: glhelpasia@globallink.com
Hong Kong +852-2978-9202       Email: glhelpasia@globallink.com
Taiwan +886-2-2376-1376       Email: glhelpasia@globallink.com
Japan +81-3-4530-7520       Email: jphelp@globallink.com
Australia 1-800-GLHELP(454357)       Email: helpau@globallink.com
Int'l +612-8249-1208  

 


State Street Global LinkŪ and the products made available through State Street Global Link, and all rights, title, and interests, including, without limitation, all copyright, trademark, service mark, trade secret, patent, or other intellectual property and ownership rights, in or to State Street Global Link and such products are the exclusive, valuable, proprietary and confidential property of State Street Corporation and its affiliated companies. At no time will User acquire or retain any rights, title, or intellectual property or other ownership rights or interests (nor will it appropriate for its own use any thereof) in or to State Street Global Link or any product thereon.